All orders placed before 11am will be delivered within 1-2 working days.
After 11am : 1-2 working days delivery will be a priority for the following day.
Note: 1-2 working days delivery service is only available Monday - Friday 9 am - 5 pm
Orders submitted after 11am Friday or over the weekend will be processed and treated as a Monday order.
Orders cannot be despatched or delivered during Public Holidays
UK Mainland - all orders placed before 11am will be delivered on a 2-3 working days delivery.
All deliveries will require a signature.
For any queries you may have not covered by the above please contact firstname.lastname@example.org
We hope that you will be very happy with your purchases from Proctor & Co. However we understand that from time to time you may want to return an item to us. If you do wish to do this we aim to make this process as quick and convenient as possible.
Your item is unwanted and within 14 days of purchase
As long as the item is unused and in a resaleable condition we are able to offer an exchange or refund. We do ask for the original packaging to be used . Please include details of original order with the item so we can identify from whom the order has been returned. If you would prefer to exchange the item please let us know by emailing email@example.com
Customers will be required to pay any carriage costs incurred in returning non-faulty or non erroneously sent items.
Please notify us of expected returns by contacting us by email at firstname.lastname@example.org supplying us with original order number and product details and reason for return.
Manufacturing faults within 14 days of purchase
If you have a manufacturing fault with your item within 14 days of purchase we will refund or replace – exclusions, terms and conditions apply. You will be required to return the product back to us and we may need to send your product to the manufacturer for inspection. Larger items will be collected free of charge.
For smaller items you will be requested to return them to us and a refund for the postage cost of up to £5.00 will be given on production of a postage receipt. We may also ask for images or a short video of the fault. This does not affect your statutory rights. Please note this does not cover accidental damage or wear and tear of the items. Refunds are processed within 14 days of receipt of your faulty goods.
Returns after 14 days of purchase
After 14 days your product will then be under the manufacturers warranty and we will strive to ensure that the fault is rectified accordingly. To find out the length of your warranty please consult your instruction manual.
Manufacturers all have Dedicated customer service telephone numbers and email addresses and you will find these listed in product instructions .
We always recommend that to keep things simple and speedy that your first call should always be to the manufacturer directly as they best understand their products and have the necessary repairs departments to look after them.
Each case will be looked into individually and we will either repair or replace the item as we and the manufacturer deems appropriate.
We may have to request the item back to store or the manufacturers service dept , in this instance the collection costs will be covered by ourselves or the manufacturer if the fault is of a manufacturing nature. Larger items will be collected free of charge. For smaller items you will be requested to return them to us and a refund for the postage cost of up to £5.00 will be given on production of a postage receipt.
We would also ask for a few images or a short video of the fault as this helps us and the manufacturer understand the issue better.
This does not affect your statutory rights.